Please read these clauses on their own: fees and allocation of risk (clause 9), warranty (clause 13), the liability cap (clause 14), indemnity (clause 15) and evidence for business users (clause 21). They are not hidden in the general terms. The Turkish text is binding; this English text is a translation.
1. Parties and scope
1.1. These Terms of Service (the "Agreement") govern the relationship between [doldurulacak] ("Advenro", "we") and the natural or legal person ("User", "you") using the Advenro website, web application, desktop application, APIs and all services offered through them (the "Service").
1.2. Company details: trade name [doldurulacak]; MERSİS [doldurulacak]; tax office and number [doldurulacak] / [doldurulacak]; address [doldurulacak]; registered e-mail (KEP) [doldurulacak]; e-mail legal@advenro.com.
1.3. This Agreement forms a whole with the Privacy Policy, KVKK Notice, Cookie Policy, Acceptable Use Policy, AI Terms, Subscription, Payment and Refund Terms and, when you use the relevant feature, the Data Processing Agreement, Ads Management and Automation Terms, Partner Programme Agreement and Desktop Application Licence (the "Documents").
1.4. If the Documents conflict, the order of precedence is: (a) a written agreement signed separately by the parties, (b) the Data Processing Agreement (for personal data), (c) feature-specific terms (Ads, AI, Partner, Desktop), (d) this Agreement, (e) the other policies.
1.5. In a consumer transaction, the mandatory rules of Law No. 6502 and the Distance Contracts Regulation, and the terms of the Distance Service Agreement that favour the consumer, rank ahead of this order.
1.6. The binding language is Turkish. Texts in English and other languages are translations. If a translation conflicts with the Turkish text, the Turkish text applies.
1.7. Prices, features and sign-up screens on the site are invitations to treat. We may decline a registration before an account is opened. We end an established consumer contract only on the grounds the law allows.
2. Definitions
- Workspace: the area in the Service belonging to the User's or their team's business. Its owner is the user who created it or who holds billing authority.
- Customer Data: any data the User uploads, enters, connects or collects through the Service (including CRM contacts, site visitor events, business profile and documents).
- Output: text, images, video, code, suggestions, scores, reports and similar results the Service produces from Customer Data and instructions.
- Integration: a third-party service connected with the User's authorisation (e.g. Meta, Google, Stripe, HubSpot, RevenueCat, Higgsfield).
- Paid Plan: Pro and higher subscriptions and paid add-ons.
- Demo Account: the public trial account; its data is not persistent and is visible to everyone.
- Business User: a merchant, tradesperson or legal entity using the Service for a trade or profession. Acting for a legal entity, or giving a trade name, tax number or trade-registry details, is a statement that the use is commercial.
- Consumer: a natural person acting for purposes outside trade or profession, within the meaning of Law No. 6502.
- Beta: a feature labelled beta, trial, preview or similar.
3. Formation and statements
3.1. The Agreement is formed when you tick the relevant box while creating an account or when you use the Service. We keep the document version you accepted, the date and time, and technical records (IP address, account ID). Electronic acceptance is valid under the Turkish Code of Obligations No. 6098.
3.2. If you use the Service for a company, a business or another person, you state that you have authority to bind that person. "You" then includes that person, and you are also responsible for their acts.
3.3. The Service is for people aged 18 or over. You state that you are 18 or over.
3.4. Commercial use: The Service is intended primarily for businesses. Business Users are not consumers, and Law No. 6502 does not apply to them. Users who buy as consumers are also covered by the Distance Service Agreement and the pre-contract information. A person who states that they are a Business User cannot later rely on consumer status for the same transaction; if a court finds that they were in fact a consumer, mandatory rules remain in force.
3.5. You state and warrant that the information you give is accurate and current; that you open the account for yourself or within your authority; that you are not on a United Nations, European Union, United States (OFAC) or Turkish sanctions list and do not act for a person on those lists; and that you will use the Service lawfully.
3.6. If we learn that you are on a sanctions list, or fall within its scope, we may refuse, suspend or close the account.
4. Nature of the service
4.1. Advenro is a software service offering task planning, a business profile, site scans, SEO/AEO checks, CRM, ads-management tools, AI-assisted content and integrations.
4.2. It is not consultancy: Advenro does not give legal, financial, tax, investment, medical or professional marketing advice, and does not act as an agency, advertiser or publisher. Suggestions and Output are general information and drafts. Whether you act on them, and the consequences, are yours.
4.3. No commitment on results: Sales, traffic, conversion, ad performance (ROAS, CPA and the like), search ranking, visibility in AI assistants, platform approval or revenue growth are not promised. Forecasts, scores and expected effects in the Service are statistical estimates.
4.4. We may add, change or remove features in order to develop the Service. If we remove an essential feature of a Paid Plan we give at least 30 days' notice and refund the remaining period on a pro-rata basis. The free plan and Beta features are not subject to that notice period.
4.5. Data entered in a Demo Account is not stored, or is visible to others. Do not enter personal data or confidential information in a Demo Account. We may reset or close a Demo Account at any time.
4.6. The free plan and Beta features are offered without a commitment on duration, scope or continuity, and may change, be limited or be removed without prior notice. Unless a separate written service-level agreement is signed, we do not commit to an availability rate, a response time or a support time. Rates mentioned on the site are targets.
5. Account, workspace and security
5.1. You are responsible for the accuracy and confidentiality of your account details. Actions taken from your account and your Workspace are yours. You may not transfer, sell or share your account.
5.2. If you suspect unauthorised access, tell support@advenro.com at once.
5.3. You are responsible for members you invite to the Workspace complying with this Agreement and the Acceptable Use Policy, and for what they do through the Service and the Integrations they connect.
5.4. Control of Workspace data belongs to the Workspace owner. Members act for the owner. Removing a member ends that member's access. A removed member is not given a copy of Customer Data. The right to export belongs to the owner.
5.5. Where there is a concern about security, abuse or payment, we may temporarily limit the account or a particular feature.
6. Customer Data
6.1. Rights in Customer Data belong to you. You grant us and our subprocessors a worldwide, non-exclusive, transferable (only to a subprocessor for this purpose) and royalty-free right to use it, only to the extent needed to provide, host, back up and secure the Service, to support you, to fix faults and to meet legal duties. This right does not authorise us to train our own product outside the Service or to sell your data.
6.2. No AI training: We do not use Customer Data to train general AI models without your express written permission.
6.3. You are responsible for collecting Customer Data lawfully, for the notices and consents required (visitors to your site, people you add to the CRM, forms, ad audiences, recipients of commercial messages) and for answering those people. For this data you are the controller and we are the processor. The relationship is governed by the Data Processing Agreement. Those people should apply to you, not to us; we pass requests we receive on to you.
6.4. The Service is not a backup service. You should keep your own copy of Customer Data. We provide export tools. Subject to liability the law does not allow us to limit, we are not liable for the loss of data you could have exported during the 30-day export period after termination (clause 16.4).
6.5. You state and warrant that you have the rights needed in Customer Data; that you are authorised, or otherwise entitled, to scan sites whose addresses you enter in the Service; and that your content does not infringe third-party rights.
6.6. Usage statistics that have been aggregated and anonymised so that they cannot be linked to an identifiable person or to you are not Customer Data. Rights in them belong to us. Anonymisation means a form that cannot be related to an identified or identifiable person, within the meaning of Law No. 6698.
7. Integrations and third parties
7.1. When you connect an Integration, you authorise Advenro to carry out the stated actions on that service in your name. The third party's terms and policies are between you and that party.
7.2. We are not responsible for a third-party service's outage, change of policy or API, closure of access, account restriction, rejection of ads or change of fees.
7.3. Fees, terms and the data-processing relationship for AI or other providers you connect with your own key (BYOK) are yours.
7.4. Access keys are stored encrypted. You may disconnect at any time.
7.5. Putting a suggestion, draft or automatic action into effect on a third-party platform is your decision. The consequences on that platform (account restriction, rejected ads, spend) are yours.
8. AI and ads features
8.1. AI-assisted features are subject to the AI Terms. Checking Output before you publish, send or place it in an ad is your responsibility.
8.2. Features that manage, recommend or automatically change your ad accounts are subject to the Ads Management and Automation Terms. Ad spend, bids, budgets and media cost always belong to the owner of the ad account. Consequences of content you publish or put live without review are yours.
8.3. A commitment you make to a third party on the basis of text, an image or a suggestion the Service produced does not bind us.
9. Fees
9.1. Paid Plan fees, the billing period, renewal, cancellation, credits and refunds are set out in the Subscription, Payment and Refund Terms. For a business user, the fee for a billing period that has started is a prepaid service fee, including time in that period that is not used.
9.2. If amounts are not paid when due, we may restrict Paid Plan features 7 days after notice. Your data is not deleted immediately for that reason.
9.3. If the checkout screen shows a total including taxes, that amount applies. Otherwise fees are exclusive of tax, and applicable VAT and similar taxes are added. A business user grosses up any withholding tax the law requires them to deduct, so that the net amount we receive equals the agreed fee. Your bank's exchange difference, foreign-transaction fee and payment-institution charges are yours.
9.4. Amounts a business user does not pay when due carry commercial default interest under Law No. 3095 from the due date, and the consequences of Article 1530 of the Turkish Commercial Code No. 6102 where that article applies. A consumer is charged only the default interest the law allows.
9.5. Fees are set on the basis of the allocation of liability in clause 14. That allocation is an essential part of the Agreement.
10. Intellectual property
10.1. The Service, including its software, interface, algorithms, models, templates, content, marks and designs, belongs to Advenro or its licensors. You receive a non-exclusive, non-transferable, non-sublicensable right to use the Service for your own internal purposes during the Agreement.
10.2. Rights in Output belong to you to the extent applicable law and the relevant third-party provider's terms allow. We do not promise that Output will be protected by copyright, that it will be exclusive to you, or that it will not infringe third-party rights. Checking it is yours.
10.3. You may not reverse engineer the Service, attempt to obtain source code, copy it, resell it inside a frame, use it to build or train a competing product, or extract data in bulk by automated means. Rights of observation, study and testing that mandatory law preserves remain in force.
10.4. You grant us a worldwide, royalty-free, perpetual and sublicensable right to use feedback and suggestions you send us, in order to operate and improve the Service. This right is not an assignment of ideas you did not send us, or of your Customer Data. We have no duty to use feedback or to pay for it.
10.5. Subprocessors process Customer Data only to perform the Service and on our instructions.
11. Use rules, suspension and sanctions
11.1. You must use the Service in line with the Acceptable Use Policy.
11.2. In the case of unlawfulness, a security risk, infringement of a third party's rights, inclusion on a sanctions list, failure to pay, or a material breach of the Documents, we may suspend or close your account, Workspace or the relevant feature with prior notice, and without notice where delay would be risky. We try to keep the measure proportionate to the breach. This discretion does not remove a right a consumer or a data subject has under statute.
11.3. Where a business account is suspended or closed because of your breach, the prepaid fee for the current period is not refunded. A consumer is refunded only where the law requires it.
11.4. If sanctions, an embargo or an export rule prevents the account from continuing, we may close it and cut off access to data we are not legally required to keep.
12. Privacy
Processing of personal data is described in the Privacy Policy and the KVKK Notice. A deletion or account-closure request does not require us to delete, before the end of the applicable retention period, data that must be kept to establish, exercise or defend a right, for tax and accounting duties, or for logs within Law No. 5651.
13. Warranty
13.1. Subject to rights mandatory law grants, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free, fit for a particular purpose, productive of a particular result, or always available.
13.2. Planned maintenance is announced in advance where we can. An unannounced interruption does not by itself create a right to damages or a refund; an outage of more than 72 hours under the Subscription Terms remains reserved.
13.3. We do not promise that Output is accurate, current, original or non-infringing, or that a third-party platform will accept the content or the ad.
14. Limitation of liability
14.1. To the fullest extent the law allows, we are not liable for lost profits, lost revenue, lost goodwill, lost data, business interruption, advertising and media spend, platform penalties, loss arising from third-party services, or indirect or consequential loss.
14.2. Whether a claim is in contract, tort or on any other ground, our liability for all claims together arising from the Service is limited to the fees you actually paid us for the Service for the relevant Workspace in the 12 months before the event giving rise to the loss. For free use that cap is 1,000 Turkish lira. The cap does not multiply by the number of claims, events, members, Workspaces or proceedings. Claims by users of the same Workspace fall under this single cap.
14.3. Clauses 14.1 and 14.2 do not cover liability arising from our intent, our gross negligence, or harm to a person's life, body or health, or other liability that statute strictly forbids limiting (Article 115 of Law No. 6098).
14.4. Subject to clause 14.3 and to the extent the law allows, we are not liable for: your commercial or professional decisions; ad budget, bids and media spend; Output used without review; acts of Integrations and third-party platforms; loss of data you could have exported within the period in clause 16.4; the free plan and Beta; or force majeure.
14.5. Against a consumer, clauses 14.1, 14.2 and 14.4 apply only to the extent Law No. 6502 and mandatory rules allow. If a court treats a clause as invalid against a consumer, only that user and that clause are affected; the clause stands for business users.
14.6. Fees were set in reliance on this allocation of risk. Without it the Service would not be offered at the same price.
15. Indemnity
15.1. A Business User shall hold harmless and indemnify us, our directors, our employees and our subprocessors against third-party claims, administrative fines, sanctions consequences and costs including reasonable lawyers' fees arising from: (a) unlawful collection or processing of Customer Data, or lack of rights in it, (b) your ads, your content, your site scans or the way you use Output, (c) presenting Output as legal, financial, medical, tax or investment advice, (d) breach of commercial-messaging, İYS, KVKK or GDPR, competition, intellectual-property, consumer or advertising rules, (e) acts of your team members and of people you give access to the Service, (f) breach of sanctions rules, (g) a chargeback started without good reason for a period in which the service was performed, (h) breach of the Documents.
15.2. A consumer indemnifies third-party claims arising from their own unlawful acts, to the extent the law allows. No one-sided indemnity that contradicts mandatory rules is imposed on a consumer.
15.3. When we learn of a claim covered by the indemnity we write to you. We may conduct our own defence. You cooperate to a reasonable extent. You may not settle in a way that binds us without our written consent.
16. Term and termination
16.1. The Agreement stays in force while your account is open.
16.2. You may close your account at any time. Cancellation of a Paid Plan takes effect at the end of the period. A business user does not receive a refund for the unused part of a period that has started.
16.3. For a material breach, if the breach can be cured we ask you to cure it within 15 days. We may terminate at the end of that period, or immediately if the breach cannot be cured or is urgent because of security, crime or sanctions.
16.4. What happens to data: For 30 days after termination or account closure the Workspace owner may export their data. After that, Customer Data is deleted or anonymised, other than records that must be kept by law (tax and accounting, defence of a right, logs within Law No. 5651) and the routine backup cycle (at most 35 days).
16.5. Clauses which by their nature should survive (fees owed, intellectual property, the liability cap, indemnity, evidence, notices, dispute resolution) stay in force.
16.6. A free account that is unused for 12 months after the last session may be closed after notice to the registered e-mail address. A Demo Account may be reset or closed at any time.
17. Changes
17.1. We may update the Documents. We announce material changes by e-mail or in-app notice at least 30 days before they take effect. Changes required by law, security or a third-party provider's terms may take effect sooner. A major version change of a document accepted at sign-up (for example from 1.x to 2.0) requires acceptance again; a minor version (for example from 1.0 to 1.1) does not.
17.2. If you do not accept a material change you may close your account before the effective date. If that closure is because of a material change we made, the remaining period of a Paid Plan is refunded pro rata. Continuing to use the Service after the effective date means you accept the change. A consumer's statutory withdrawal and objection rights remain reserved.
18. Force majeure
We are not liable for delay or non-performance caused by events reasonably beyond our control, such as natural disaster, epidemic, war, terrorism, strike, cyberattack, infrastructure or power failure, a general outage of a third-party platform, sanctions, a change in the law or a decision of a public authority. If force majeure lasts more than 60 days, either party may end the affected part of the engagement.
19. Notices
19.1. Notices to you are sent to the e-mail address on your account or shown in the application. Legal notices to us are sent to legal@advenro.com and to the KEP address [doldurulacak].
19.2. E-mail is deemed served 1 day after it is sent. Keeping the address current is your responsibility. A full mailbox, or the message not being read, does not prevent service.
19.3. Within a reasonable time after you learn of a loss or a third-party claim, and in any event within 30 days, you notify us in writing. This period is not a forfeiture period and does not shorten the statutory limitation period under Article 148 of Law No. 6098. Delay has consequences only for the additional loss caused by the delay.
20. General
20.1. You may not assign rights or duties under this Agreement without our written consent. We may assign the Agreement in a merger, acquisition, reorganisation or transfer of assets. We notify a consumer of that assignment.
20.2. If one clause is invalid, the others are unaffected. An invalid clause is reduced to the nearest valid measure that still reflects the parties' aim. A clause treated as invalid against a consumer remains valid for business users.
20.3. Not exercising a right is not a waiver of that right.
20.4. The Documents are the entire agreement between the parties on this subject. Your use of the Service does not apply your own purchasing terms to us.
20.5. No partnership, employment, agency or representation arises between the parties. You have no authority to make statements that bind us. No third-party beneficiary is appointed.
20.6. Under clause 1.6 the binding text is Turkish.
21. Evidence
21.1. In disputes with Business Users, Advenro's electronic records, server and database records, acceptance records, activity logs and e-mail correspondence are conclusive evidence under Article 193 of the Code of Civil Procedure No. 6100.
21.2. In a dispute with a consumer, the same records are evidence. They are not treated as exclusive or sole conclusive evidence. The consumer may prove the contrary.
22. Governing law and venue
22.1. This Agreement is governed by the laws of the Republic of Turkey. Renvoi under conflict-of-laws rules does not apply.
22.2. Disputes with Business Users are subject to İstanbul (Merkez) Mahkemeleri ve İcra Daireleri.
22.3. Users who are consumers may apply, within the monetary limits announced by the Ministry of Trade, to the Consumer Arbitration Committee where they live or where the transaction was made, and above those limits to the Consumer Courts. These routes cannot be closed by contract.
22.4. Without removing the routes in clause 22.3, a party may ask the competent court where the harm occurs, or is likely to occur, for an interim injunction. There is no mandatory arbitration clause for resolving disputes.
23. Contact
Questions: legal@advenro.com. Document version: 2.0.