1. Plans
1.1. Current plans, features, usage limits and prices are on the Pricing page. The price and features shown on screen at the time of purchase apply.
1.2. The free plan is offered without any commitment on duration or features and may be changed, limited or withdrawn.
1.3. We may grant a paid plan to an account without charge (for example for promotion, trial, partnership or as a remedy). A granted plan creates no payment obligation and does not turn into a paid subscription by itself. It ends at the stated time or when we end it, and the account returns to the free plan. Your data is not deleted; the limits of the lower plan apply as in clause 4.2. We give no commitment on the duration or continuation of a granted plan.
2. Payment
2.1. Payments are taken by credit or debit card through licensed payment institutions: iyzico for payments made from Turkey and Stripe for payments from other countries. We never see or store your card details.
2.2. Prices are in Turkish lira for customers in Turkey and in US dollars for other customers and exclude taxes unless stated otherwise. Applicable VAT and other taxes are added to the invoice. Currency conversion and foreign transaction fees charged by your card issuer are yours.
2.3. Invoices are issued electronically using the billing details in your account. You are responsible for keeping them accurate.
3. Term and automatic renewal
3.1. Subscriptions are charged in advance for the period you choose (monthly or yearly) and renew automatically for the same period until you cancel. The renewal fee is charged to your saved payment method at the start of the period.
3.2. For yearly subscriptions we send a reminder e-mail at least 7 days before renewal.
3.3. If a payment fails we retry a few times and notify you. If it is not paid within 7 days your account may be moved to the free plan; your data is not deleted.
4. Changing plans
4.1. An upgrade takes effect immediately and the prorated difference for the remaining period is charged.
4.2. A downgrade takes effect at the end of the current period. Data above the lower plan's limits is not deleted, but adding new items may be restricted.
5. Price changes
We announce price changes by e-mail at least 30 days in advance; the new price applies from the first renewal after the notice. If you do not accept it, you can cancel before renewal.
6. Cancellation
6.1. You can cancel at any time under Settings > Billing. Cancellation takes effect at the end of the current period; you keep the paid plan features until then.
6.2. Unless automatic renewal is cancelled, the subscription renews at the end of the period.
6.3. We may also cancel your subscription at your request or under the suspension and termination provisions of the Terms of Service. A cancellation we make at your request also takes effect at the end of the current period, and renewal is stopped at the payment provider.
7. Refunds
7.1. Business customers: Subscription fees are charged in advance for a period that is available to use, so started periods are not refunded. Unused months of an annual plan are included. Cancellation does not turn the rest of the period into cash. Exceptions:
- a prorated refund for the remaining period if an outage caused by us lasts more than 72 hours or an essential feature is removed;
- a full refund of erroneous or duplicate charges;
- where the law requires it.
7.2. Consumers: The right of withdrawal in the Distance Service Agreement applies. Where withdrawal can be used, the price is refunded within 14 days of our receiving the notice.
7.3. Refunds are made to the original payment method within 14 days.
8. Usage limits, credits and extra charges
8.1. Limits on AI generations, image and video credits, connected accounts, team members and similar apply according to your plan.
8.2. Credits: Generating images, video and voice uses credits; the credits per action are shown in the app. The monthly credits included in your plan roll over to the next month if unused, up to twice the monthly included amount. Credit packs bought separately are treated as performed when they are added to the account, and they do not expire. They are not refunded to a business customer except for an erroneous or duplicate charge. A consumer is refunded only where the law requires it. Generations made with your own AI key do not use credits. Credits have no cash value; they cannot be exchanged for cash, transferred or moved to another account.
8.3. Fees for third-party services (ad spend, AI providers you use with your own key, Higgsfield and similar) are not included and are paid directly to that provider.
9. Chargebacks
If you have a payment problem, please write to support@advenro.com first. If the service was provided for the disputed period and the card issuer still resolves the dispute against us, we may suspend a business customer's account and claim the disputed amount, the chargeback fee charged by the payment institution and the reasonable costs that follow. A consumer's statutory complaint and dispute routes remain reserved.
Version: 1.3.